At Luminscape Interior Pvt. Ltd, we strive to provide exceptional services and maintain a high level of customer satisfaction. We value your feedback and take your grievances seriously. If you have any concerns, issues, or complaints, we are here to assist you.

1. How to Lodge a Grievance:

   – If you have a grievance or complaint, we encourage you to reach out to us as soon as possible. You can lodge a grievance by contacting our customer support team via email, phone, or in-person during business hours.

   – Please provide detailed information about the nature of your grievance, including relevant dates, order details, and any supporting documentation or evidence.

2. Grievance Handling Process:

   – Upon receiving your grievance, our dedicated team will promptly acknowledge your complaint and initiate an investigation into the matter.

   – We will thoroughly review the details provided, conduct any necessary internal inquiries, and strive to resolve the grievance in a fair and timely manner.

   – During the investigation, we may require additional information or documentation from you to facilitate the resolution process.

3. Communication and Updates:

   – We are committed to keeping you informed throughout the grievance redressal process. Our team will provide regular updates on the status of your grievance and any actions taken.

   – We aim to resolve grievances as quickly as possible. However, the complexity of the issue or the need for external investigations may affect the timeline. We appreciate your patience and cooperation during this process.

4. Escalation:

   – If you are not satisfied with the initial resolution provided, you have the option to escalate your grievance.

   – Please communicate your dissatisfaction to our customer support team, and we will escalate the matter to a higher authority within the company for further review and resolution.

5. Confidentiality:

   – We treat all grievance-related information with strict confidentiality. Your personal details and the nature of your grievance will only be shared with individuals involved in the resolution process.

6. Record Keeping:

   – We maintain records of all grievances received and their respective resolutions for internal review and improvement purposes.

7. Feedback and Suggestions:

   – We welcome your feedback and suggestions on how we can improve our services and processes. Your valuable input helps us enhance customer satisfaction and deliver an exceptional experience.

If you have any grievances, concerns, or complaints, please contact our customer support team at Grievance@luminscape.in. We are committed to addressing your grievances and ensuring your satisfaction.